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Your power rights

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What to do if you can’t pay your power bill

If you’re struggling to keep on top of your power bills, you’re not alone. Nearly one in five New Zealand households have struggled to pay their power bill over the past year.   

Here are some steps to help you get on top of your power bill now and avoid disconnection. 

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How to make a complaint about your power company

If you’ve got a complaint about your power company, you’re not alone. Here’s how to lodge a complaint if you’re not happy with yours. 

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How to get power if you’ve got a bad credit rating

Having a bad credit rating can make it challenging to find a power company that will take you on. But you do have options.  

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Your rights if you medically depend on power

If your health depends on being able to use medical equipment that requires power, you’re known as a Medically Dependent Consumer and you’ll need to let your power company know.

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What to do during a power outage

If the power goes off at your place, here’s how to work out what’s happened and what to do.

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Woman looking at high power bill.

Your rights under the electricity consumer care obligations

The consumer care obligations lay out the rights electricity consumers have, with the aim of making it easier for New Zealanders to stay connected and manage paying for their power. Here are some of the things all power companies must do.

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