Your power rights
What to do if you can’t pay your power bill
If you’re struggling to keep on top of your power bills, you’re not alone. Nearly one in five New Zealand households have struggled to pay their power bill over the past year.
Here are some steps to help you get on top of your power bill now and avoid disconnection.
Your rights under the electricity consumer care obligations
The consumer care obligations lay out the rights electricity consumers have, with the aim of making it easier for New Zealanders to stay connected and manage paying for their power. Here are some of the things all power companies must do.