| Name: | Trustpower |
| Address: | Private Bag 12023, Tauranga |
| Phone: | 0800 87 87 87 |
| Email: | [email protected] |
| Website: | https://www.trustpower.co.nz |
| Terms and Conditions: | https://www.trustpower.co.nz/Your-Account-And-Support/Service-Terms-And-Conditions |
Instructions
Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
Choose to request either:
- a summarised report - the consumption data recorded on each of your bills, or
- a detailed report - the consumption data in its most detailed format
The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Email [email protected]
Phone 0800 87 87 87
Trustpower is a multi-utility retail brand owned by Mercury NZ Limited. Mercury generates electricity from 100% renewable sources - hydro, geothermal and wind.
Electricity, fibre and broadband services, phone, bottled and reticulated gas.
Payment options:
- Monthly
- Direct debit
- Automatic payment
- Internet banking
- Telephone banking
- Credit card
- SmoothPay - based on your past usage Trustpower estimates how much you will spend over the next 12 months and turns that into equal amounts which are paid by weekly, fortnightly or monthly direct debit.
Bill types:
- Paper
- Online
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Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.
Mercury generates electricity from 100% renewable sources - hydro, geothermal and wind. Mercury's continued investment in low carbon electricity generation is helping New Zealand move to a low-emissions future.