Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
Choose to request either:
The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Trustpower is majority New Zealand owned, with Infratil Limited and the Tauranga Energy Consumer Trust being two of the larger shareholders.
Electricity, bottled and reticulated gas, and telecommunications services (Kinect).
Direct debit, automatic payment, internet banking, telephone banking, credit card and cheque are the available payment options. SmoothPay - based on your past usage Trustpower estimates how much you will spend over the next 12 months and turns that into equal amounts which are paid by weekly, fortnightly or monthly direct debit.
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Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.
Trustpower produces energy in New Zealand from 38 hydro generation and two wind generation, 100 percent-renewable, power stations around New Zealand. Apart from one small array of diesel generators, located at Marsden Point in Northland.
