Trustpower
Company Information
Name
Trustpower
Address
Private Bag 12023, Tauranga
Phone
0800 87 87 87
Email
enquiries@trustpower.co.nz
Website
https://www.trustpower.co.nz
Terms and Conditions
https://www.trustpower.co.nz/Your-Account-And-Support/Service-Terms-And-Conditions
Consumption Data
Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email enquiries@trustpower.co.nz
General Information

Trustpower is majority New Zealand owned, with Infratil Limited and the Tauranga Energy Consumer Trust being two of the larger shareholders.

Offer buy back power from grid-tied solar PV systems.

Products

Electricity, fibre and broadband services, phone, bottled and reticulated gas.

Billing Options

Payment options:

  • Monthly
  • Direct debit
  • Automatic payment
  • Internet banking
  • Telephone banking
  • Credit card and cheque are the available payment options
  • SmoothPay - based on your past usage Trustpower estimates how much you will spend over the next 12 months and turns that into equal amounts which are paid by weekly, fortnightly or monthly direct debit.

Bill types:

  • Paper
  • Email
  • Online
Rewards

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Complaints

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Green Initiatives

Trustpower has a strong focus on sustainable generation using hydroelectric power stations. In New Zealand it operates 38 hydro power stations across 19 hydroelectric power schemes. It has one diesel power station located at Bream Bay, which is occasionally used for transmission support.