Toast Electric
| Name: | Toast Electric |
| Address: | 2 Forresters Lane, Te Aro, Wellington 6011 |
| Phone: | n/a |
| Email: | [email protected] |
| Website: | https://www.toastelectric.nz |
| Terms and conditions | https://www.toastelectric.nz/terms-conditions |
Toast Electric is New Zealand’s only not-for-profit electricity retailer. It services all households in the Wellington Electricity, Electra, PowerCo (Wairarapa) and Orion New Zealand networks (Wellington, Porirua, Hutt Valley, Kapiti, Horowhenua, Wairarapa, Christchurch and central Canterbury).
Sustainability Trust, a Wellington-based charitable trust that has been warming up New Zealand homes and fighting energy hardship for over 20 years, operates Toast Electric.
Toast Electric’s community-benefit model means that for every four ‘regular’ customers it has on board, it can support one lower-income household. Customers on low incomes can be referred by partner agencies to Toast Electric’s Energy Wellbeing programme. The Energy Wellbeing programme provides lower electricity tariffs, winter discounts and advice and support from the company’s assessors and partners.
As a not-for-profit organisation, Toast Electric has a focus on community benefit, social equity and ensuring lower-income households are not left behind in the carbon and energy transition.
If you have any questions, concerns or complaints about service please email [email protected]. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.
- Electricity only
11c/kWh for all service areas (Wellington Electricity, Electra, Powerco – Wairarapa, Orion).
Payment options:
- Direct Debit (monthly)
- SmoothPay (weekly, fortnightly or monthly)
- WINZ redirects available for Energy Wellbeing customers
Energy Wellbeing Programme: Lower-income households can be referred into the programme by a participating referral agency such as budget advice services. The programme provides cheaper everyday power and big winter discounts. In some areas, Toast can also provide a detailed in-home assessment with free and subsidised interventions such as curtains, heating, draught-stopping and other needed support.
- 100% of profits go back to the community: Toast has no owners or shareholders and returns all its profits to the community.
- Expert advice: Sustainability Trust’s expert advisors can provide phone-based advice on how to lower your power bill, reduce carbon emissions and create a warm, dry, healthy home.
- Energy Wellbeing programme: Lower-income households can be referred into the programme by a participating referral agency, such as a budget advice service. The programme provides cheaper everyday power and winter discounts. In most areas, Toast can also provide a detailed home assessment with free and subsidised interventions, such as curtains, heating, draught stopping and other necessary supports.
Instructions
We can provide consumption data from the data held on our billing system for up to the previous 24 months. This will vary depending on kind of meter you have and the data that we hold on file.
Email [email protected]