Pulse Energy
Company Information
Name
Pulse Energy
Address
PO Box 10044, Dominion Road, Auckland 1446
Phone
0800 785 733
Email
customer.service@pulseenergy.co.nz
Website
https://www.pulseenergy.co.nz
Terms and Conditions
https://www.pulseenergy.co.nz/terms-and-conditions
Consumption Data
Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email data.requests@pulseenergy.co.nz
General Information

Community-owned retailer offering electricity and gas (both natural and LPG) nationwide. Offers a plan with a commitment not to increase your bill at greater than an agreed fixed rate for 3 years. 30-day notice required before switching but no contract break fees. Pulse also operates Grey Power Electricity, available to members of Grey Power.

Products

Electricity, natural gas and LPG.

Billing Options

Payment options:

  • Direct debit
  • Automatic payments
  • Internet banking
  • Online via Pulse Energy ‘My Account’ service
  • Telephone banking
  • Credit card (Visa/Mastercard only, surcharge applies)
  • Cheque and over the counter at any BNZ, Kiwibank or NZ Post branch
  • SmoothPay - a service offering set regular payments based on estimated annual usage - is also available.

Bill types:

  • Paper
  • Email
Rewards

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Complaints

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Green Initiatives

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