Pulse Energy
Company Information
Name
Pulse Energy
Address
PO Box 10044, Dominion Road, Auckland 1446
Phone
0800 785 733
Email
customer.care@pulseenergy.co.nz
Website
https://www.pulseenergy.co.nz
Terms and Conditions
https://www.pulseenergy.co.nz/terms-and-conditions
Consumption Data
Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email data.requests@pulseenergy.co.nz
General Information

Pulse Energy is a community owned energy company, supplying electricity, gas, solar and broadband services to households and businesses throughout NZ.

For the Pulse Energy Freedom Plan there are no long term contracts. No Early Termination Fee applies with the required 30 days’ notice. The normal fee is $150+GST. The Pulse Energy Lifestyle Plan offers no credit checks or contracts.

Products

Electricity, natural gas, LPG and broadband.

Billing Options

Freedom plan payment options are:

  • Direct debit
  • Automatic payments
  • Internet banking
  • Online via Pulse Energy ‘My Account’ service
  • Telephone banking
  • Credit card (Visa/Mastercard only, surcharge applies)
  • Cheque and over the counter at any BNZ or NZ Post branch
  • SmoothPay - a service offering set regular payments based on estimated annual usage - is also available.

Bill types:

  • Paper
  • Email

Lifestyle Plan payment options are:

  • Convenience stores with epay facilities (cost $0.75 per transaction)
  • Credit/debit card (1.5% transaction fee applies).
  • Account2Account bank transfer (1.5% transaction fee applies).

Bill types:

  • Email
Rewards

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Complaints

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Green Initiatives

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