Octopus Energy

Octopus Energy New Zealand, a subsidiary of the global renewable energy company Octopus Energy, offers electricity plans tailored to the New Zealand market. Known for its innovative approach and focus on technology, Octopus Energy provides flexible plans and customer-friendly services. By leveraging advanced data-driven solutions, it optimises energy usage and offers more control to customers. The company also emphasises transparent billing and straightforward customer support, helping customers better understand and manage their energy costs.

Although relatively small in New Zealand, Octopus Energy has 7.9M customers globally.

Octopus Energy has no fixed-term contracts or break fees.

Consumers who would like to sign up with Octopus Energy must have a smart meter.

• Off-peak power every day, for customers on OctopusFlexi and OctopusPeaker
• Half-price nights on OctopusFlexi and OctopusPeaker
• Intelligent Octopus integrates with your EV or home battery and creates a customised charging schedule every time you charge. Plus, you receive a $10 account credit each month.
• Offers a 23c peak export rate for customers with a battery on the OctopusPeaker plan.
• Some locations allow customers to control their hot water heating to save on their power bills.
• No fixed-term contracts or break fees.

Electricity only.

Octopus Energy bills monthly via email. Alternatively, you can check on the website or mobile app.

Payment types include:

• direct debit
• debit/credit card.

• Phone: 0800 947 867 (open Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm)
• Email: [email protected]

Complaints

Customers who have complaints should contact Octopus Energy’s complaint team on:

• Phone: 0800 947 867
• Email: [email protected]

If your complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.  

Vulnerable and medically dependent customers

Notify Octopus Energy immediately if:

• someone in the household for reasons of age, health or disability would be at risk if power were disconnected from the property
• there is trouble paying bills due to genuine financial hardship.

If you have been verified as medically dependent, Octopus Energy will not disconnect your power supply for unpaid bills. 

Medically dependent Octopus Energy customers must provide a medical certificate or other information to confirm their status.

For more information, see Octopus Energy’s customer care policy.

Learn more about the Electricity Authority's advice on what to do if you rely on electricity for medical reasons.

Customers can download their usage data from the Octopus Energy customer portal.

Learn more about downloading your data from Octopus Energy.

Internationally, Octopus Energy’s generation assets are predominantly in solar and offshore wind sites. Octopus Energy has a research centre looking into technology, the environment, behavioural insights and regulatory policy to investigate how to achieve net zero emissions.