Nova Energy

Name:Nova Energy
Address:PO Box 404, Whakatane, 3120
Phone:0800 668 236
Email:[email protected]
Terms and conditions

Nova Energy is a New Zealand-owned multi-service company offering electricity, natural gas, broadband, mobile and EV charging services nationwide. Nova generates electricity from solar and thermal power stations. It offers buyback power from grid-tied solar PV systems.

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Electricity, natural gas, broadband and mobile.

Payment options:

  • Direct debit
  • Credit/ debit card
  • Automatic payment
  • Smoothpay
  • Via the Nova Hub online account and App with credit/debit card or direct debit
  • Internet and telephone banking
  • NZ Post shops
  • ANZ branches

Bill types:

  • Paper
  • Email
  • Nova Hub - online and app

Nova offers Multisaver discount plan options to customers who also have natural gas, broadband or mobile at the same property as electricity.

Nova Energy owns and operates New Zealand’s largest solar power plant and is working on plans to build a 400MW solar plant in the central North Island.


Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email [email protected]
Phone 0800 668 236