Hanergy
| Name: | Hanergy |
| Address: | Unit B, 1 Henry Rose Place, Albany, Auckland 0632 |
| Phone: | 0800 199 188 |
| Email: | [email protected] |
| Website: | https://hanergy.nz/ |
| Terms and conditions | https://hanergy.nz/en/terms/ |
Hanergy is an independent energy retailer offering electricity, piped gas, and bottled gas (LPG) to residential and commercial customers. Based in Auckland, Hanergy provides flexible pricing plans without fixed-term contracts. The company emphasizes sustainability and effective energy use.
Hanergy currently only supplies homes and businesses in the Auckland and Waikato regions.
Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.
- Electricity
- Gas – both reticulated (piped natural gas) and bottled gas (LPG)
- Photovoltaic systems (Solar power)
18c/kWh up to a capacity of 20kW.
Payment options:
- Direct debit (Set up automatic payments directly from your bank account. Your bill amount is automatically deducted on the due date.)
- Internet banking
Billing
Monthly billing. Either:
- Paper bills
- Online
Customer complaints
Email: [email protected]
Phone: 0800 199 188
Online: https://hanergy.nz/help-center/support/
If your complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.
Vulnerable and medically dependent customers
Electricity retailers are required to meet mandatory consumer care standards. Learn more at the Electricity Authority's Consumer Care Obligations webpage.
If you have been verified as medically dependent, Hanergy will not disconnect your power supply for unpaid bills
If you are vulnerable and you are struggling to pay your bills, talk to Hanergy about payment options.
For more information, see Hanergy’s consumer care policy.
Contact Hanergy by phone, email, or online to request up to the last 24 months of your electricity consumption data (that is, the amount of power you used), request your half hour electricity consumption data.