Hanergy

Hanergy is an independent energy retailer offering electricity, piped gas, and bottled gas (LPG) to residential and commercial customers. Based in Auckland, Hanergy provides flexible pricing plans without fixed-term contracts. The company emphasizes sustainability and effective energy use.  

Hanergy currently only supplies homes and businesses in the Auckland and Waikato regions.   

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint. 

• Electricity  
• Gas – both reticulated (piped natural gas) and bottled gas (LPG)  
• Photovoltaic systems (Solar power) 

Payment options: 

• Direct debit (Set up automatic payments directly from your bank account. Your bill amount is automatically deducted on the due date.)  
• Internet banking 

Billing  

Monthly billing.  Either: 

• Paper bills 
• Online 

Customer complaints 

Email: [email protected]    

Phone: 0800 199 188   

Online:  https://hanergy.nz/help-center/support/

If your complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.    

Vulnerable and medically dependent customers 

Electricity retailers are required to meet mandatory consumer care standards. Learn more at the Electricity Authority's Consumer Care Obligations webpage.  

If you have been verified as medically dependent, Hanergy will not disconnect your power supply for unpaid bills  

If you are vulnerable and you are struggling to pay your bills, talk to Hanergy about payment options.  

For more information, see Hanergy’s consumer care policy.  

Contact Hanergy by phone, email, or online to request up to the last 24 months of your electricity consumption data (that is, the amount of power you used), request your half hour electricity consumption data.