Genesis Energy

Genesis is one of New Zealand’s largest energy retailers and generators. Genesis supplies electricity, gas and LPG. Genesis serves over 650,000 customers nationwide. 

Genesis owns and operates a diverse range of generation assets, including hydro, wind and thermal power stations. Its generation portfolio enables it to contribute significantly to New Zealand’s overall electricity supply, with a mix of renewable and non-renewable sources. 

The New Zealand Government holds a 51% shareholding in Genesis Energy, with the remaining shares publicly listed on the New Zealand stock exchange (NZX).

Genesis is headquartered in Auckland, with customer service and operations teams based throughout New Zealand. 

For more information, see the Genesis website. 

Genesis offers energy discounts for: 

• receiving your bill by email rather than through the mail  

• paying by direct debit  

• dual fuel – signing up for both electricity and gas. 

• signing up for a fixed-term contract. 

Special offers

• Eligible customers get ‘Power Shouts’ - free electricity with you deciding when is best to use it.
• Eligible EV customers get a 50% discount on their variable household electricity rates from 9pm to 7am. Night rates on the Energy EV plan apply between the hours of 9pm – 7am, 7 days a week and only to the Genesis variable rates portion of your plan. The Energy EV plan night rates are 50% lower than the day rates. Night rates do not apply to the daily fixed portion of your plan or to any appliances under a controlled meter configuration. For full pricing information complete the application form and we will be in touch with you to confirm the details for your meter and network. Your energy prices are fixed for 12 months. If you cancel your plan or your plan is otherwise terminated before your 12-month term ends, you may be charged an early termination fee of $150. Read the full terms here.

• A $150 joining credit in addition to up to 6% discounts when you join their LPG plan.

• A $150 joining credit in addition to up to 11% discounts when you join their dual fuel plan with electricity and LPG. 

• Free fibre modem when you stay with Genesis for 12 months.
  • Note: Free TP-Link HB410 Wi-Fi 7 System. $15 shipping and handling fee applies. Modem repayment required if you end plan in first 12 months. See here for full terms and conditions.

• Electricity

• Natural gas

• LPG

• EV charging

• Solar plans

• Broadband.

  
  Note: Genesis does not offer natural gas as a stand-alone product for new customers. To sign up for natural gas, you must also have your electricity supply with Genesis (dual fuel).

Genesis offers a solar buy-back rate of 12.5c/kWh (excluding GST) for home and business connections that supply exported electricity to the grid.

Energy payment options: 

• Direct debit 

• Control-a-bill (a set amount paid each month, fortnight or week and regular checks to ensure the amount being paid is in line with your energy use) 

• Internet banking 

• Automatic payment 

• Credit/debit card 

• In person at NZ Post

• Energy IQ app 

Energy bill types: 

• Print 

• Email 

• Energy IQ app 

Broadband payment options:

• Direct debit
• Credit/debit card

Broadband bill types:

• Email
• Genesis Broadband app

Genesis provides a range of customer support options. See the available options at Genesis Energy contact and support. 

Complaints

If you have a complaint, contact Genesis Energy as soon as possible. Its customer service team will work to resolve your issue promptly. You can view its resolution process here. 

If your energy complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.   

Vulnerable and medically dependent customers  

Genesis will not disconnect the power supply for unpaid bills for customers who have been verified as medically dependent.   

If you are medically dependent or experiencing difficulty paying your bills, support from Genesis Consumer care. 

Electricity retailers are required to meet mandatory consumer care standards. Learn more at the Electricty Authority's Consumer Care Obligations webpage. 

Customers can view detailed information about their power usage via the Energy IQ app. 

Contact Genesis to request up to the last 24 months of your electricity consumption data. You can choose either: 

• a summarised report – the consumption data recorded on each of your bills or 

• a detailed report – the consumption data in its most detailed format. 

Genesis operates across various regions of Aotearoa, including areas with significant natural and community value. The company manages its environmental and social impacts through its Sustainability Framework.

The framework is based on 3 principles: partnerships, positive outcomes and place-based approaches focused on local communities and environments.

Planet: Climate and nature

Genesis is working to reduce its emissions, support customers to do the same and improve environmental outcomes in the areas where it operates. The company contributes to the development of a low-carbon energy system powered by renewable sources.

People: More equal society

Genesis promotes access to affordable and reliable energy, energy wellbeing and warm homes, while also aiming to maintain a healthy, diverse and inclusive workforce.

Profit: Sustainable business

Genesis reports transparently on its progress towards sustainability goals and collaborates with other organisations to support positive change.

Genesis has committed to a science-based target of reaching net zero emissions by 2040, in line with New Zealand’s national goal of net zero by 2050.