Genesis Energy
Company Information
Name
Genesis Energy
Address
Private Bag 3131, Hamilton
Phone
0800 300 400
Email
customercare@genesisenergy.co.nz
Website
https://www.genesisenergy.co.nz
Terms and Conditions
https://www.genesisenergy.co.nz/terms-and-conditions-nov17
Consumption Data
Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email customercare@genesisenergy.co.nz
General Information

Genesis Energy is a state-owned enterprise, generating electricity from thermal, hydro and wind power stations.

Offer buy back power from grid-tied solar PV systems.

Products

Electricity, gas and LPG bottled gas.

Billing Options

Payment options:

  • Monthly by default. Weekly or fortnightly billing is available.
  • Direct debit
  • EvenPay (a set amount paid each month and regular checks to ensure the amount being paid is in line with your energy use)
  • Internet banking
  • Automatic payment
  • Credit/debit card
  • PostShop
  • Cheque
  • Via app

Bill types:

  • Print
  • Email
Rewards

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Complaints

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Green Initiatives

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