Frank Energy

Name:Frank Energy
Address: PO Box 8288, Symonds St. Auckland
Phone:0800 089 089
Email:[email protected]
Terms and conditions

Frank Energy is the NZ-owned power company for people with better things to do than think about power (they also do gas if that’s your thing). And with 20+ years experience, they’ve got more than a few ways to help you get on with life. You’ll get a super competitive rate with two simple plans - no contract, nasty exit fees or shiny sign-up gimmicks. Because simple is smart.

  • Get Natural Gas and LPG as well as your electricity – all on one bill.
  • Refer a friend and receive a $50 credit
  • Competitive solar buy-back rate for homes generating solar energy
  • Sign-up in less than 3 minutes (depending on how fast you type)
  • ‘Set and forget’ payment options
  • Mobile app to check usage and get a bill estimate

In 2021, Frank Energy (then Energy Online) was awarded the Canstar Blue Most Satisfied Natural Gas Customers.

Frank Energy works with their customers to resolve any issues - call 0800 086 400. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint. 

Provides electricity, gas and LPG bottled gas. Solar Buy-back rate for homes is available at 11 cents per kWh (GST excl). 

Payment options:

  • Direct debit
  • Reliabill (direct debit with smooth payments across the whole year weekly, fortnightly or monthly)
  • Credit card – monthly and one off via App or MyAccount
  • Automatic payment
  • Online banking
  • PostShop

Bill types:

  • Email

Billing options:

  • Monthly billing
  • Can have multiple fuels on one bill

Get your mates to sign up with us and we’ll hook you both up with a $50 credit on your next bill.


Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email [email protected]
Phone 0800 089 089