Flick Electric Co.
| Name: | Flick Electric Co. |
| Address: | Level 1/3 Queens Wharf, Wellington Central, Wellington 6011 |
| Phone: | 0800 435 425 |
| Email: | [email protected] |
| Website: | https://www.flickelectric.co.nz |
| Terms and condiitions | https://www.flickelectric.co.nz/terms-and-conditions/ |
Formed in 2014, Flick is an independent retailer based in Te Whanganui-a-Tara (Wellington) and powering over 40,000 Kiwi homes and businesses.
Flick offers straightforward pricing plans and provides customers with digital resources to help them understand and manage their energy consumption.
Flick is owned by Z Energy.
- Flick doesn’t have fixed-term contracts or exit fees.
- Flickin’ Best Plan Promise: Every 90 days, Flick reviews your power usage to check you're on the best plan for how you typically use power. And if you're not on the best plan, they'll let you know, so you can change to a better Flick plan.
- Flick’s Bill Smoother feature allows customers to keep their bills predictable by building up credit in low-use periods to use in high-use periods.
- With Flick’s Off Peak plan you have access to cheaper rates 76% of the week – from 11am to 5pm and 9pm to 7am on weekdays, and all weekend from 12am Saturday to 6.59am Monday
Electricity only.
Flick offers the wholesale electricity price for their buy-back rate. The wholesale price is a variable rate that changes every 30-minutes.
Payment options:
- Weekly, fortnightly or monthly, by direct debit or credit card
- Get more predictable bills with Flick’s Bill Smoother feature
Bill types:
- Dashboard
- Flick App
Phone: Flick’s friendly team is available to kōrero on 0800 435 425 from 9:00am – 4:30pm Monday to Friday (except on public holidays).
Email: You can also contact Flick by emailing [email protected] or filling out the online form.
Flick’s app and dashboard: Allows customers to view live power prices and bills, track usage, monitor their carbon impact and manage their account.
Vulnerable and medically dependent customers
Flick will not disconnect the power supply for unpaid bills for customers who have been verified as medically dependent.
Electricity retailers are required to meet mandatory consumer care standards. Learn more here.
Your usage data is available for download on the Flick app or dashboard, and is provided in half-hour increments.
You can email [email protected] to request up to the last 24 months of your electricity consumption data and choose either:
- a summarised report - the consumption data recorded on each of your bills, or
- a detailed report - the consumption data in its most detailed format.
Flick is a Toitū carbon zero certified company and works to reduce its emissions across the board from travel, landfill waste and electricity, and offsets unavoidable emissions through carbon credits that help to regenerate native NZ forests.