Energy Online
Company Information
Name
Energy Online
Address
PO Box 8288, Symonds St. Auckland
Phone
0800 089 089
Email
sales@energyonline.co.nz
Website
https://www.energyonline.co.nz
Terms and Conditions
https://www.energyonline.co.nz/terms-and-conditions
Consumption Data
Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email sales@energyonline.co.nz
General Information

Energy Online is a brand of state-owned Genesis Energy, generating electricity from thermal, hydro and wind power stations.

Products

Provides electricity, gas and LPG bottled gas.

Billing Options

Payment options:

  • Monthly by default. Weekly or fortnightly billing is available with Control-a-Bill, which smooths out estimated yearly charges so that there are no bill surprises.
  • Direct debit
  • Internet banking
  • Telephone banking
  • Credit card
  • Cheque
  • PostShop
  • Via app
  • Reliabill with a set amount paid regularly with a refund or top payment at the end of the year

Bill types:

  • Paper
  • Email
Rewards

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Complaints

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Green Initiatives

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