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| Name: | Electric Kiwi |
| Address: | PO Box 106165, Auckland 1143 |
| Phone: | n/a |
| Email: | [email protected] |
| Website: | https://www.electrickiwi.co.nz |
| Terms and Conditions: | https://www.electrickiwi.co.nz/terms-and-conditions |
Instructions
Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
Choose to request either:
- a summarised report - the consumption data recorded on each of your bills, or
- a detailed report - the consumption data in its most detailed format
The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Email [email protected]
Electric Kiwi is an independent power and broadband company who serve around 80,000 Kiwi homes and businesses. Electric Kiwi does not have contracts or sneaky notice periods. They have won many awards for service including recently the 2023 Canstar Blue Most Satisfied Customers - Electricity, 2023 Canstar Blue Most Satisfied Customers - Bundled Utilities, along with the NZ Compare people's choice award for power in 2022.
Electric Kiwi lets you nominate an hour of free power each day during off-peak times (9am-5pm and 9pm to 7am). The Hour of Power is available on all plans. The MoveMaster plan has cheaper off-peak shoulders (9am-5pm and 9pm-11pm) and half price off-peak nights (11pm-7am).
Customer service is via live chat and email. Chat is open on business days 8am to 10pm, and weekends 10am to 8pm and wait times are under a minute on average. There is no traditional call center, but you can request a call back.
Power available throughout NZ with a smart meter. Broadband available with a Fibre connection.
Solar buyback is 12.5c/kWh on the MoveMaster plan and 8c/kWh on other plans.
Electricity and Broadband.
- Direct debit
- Credit card
- Customers can pay bills weekly, fortnightly or monthly on the day or date they choose.
- Customers can also pay in advance with the Stay Ahead option.
- On the Prepay 300 plan accounts are automatically topped up to $300 when the balance reaches zero.
Bill types:
- Web
- App
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Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.
Electric Kiwi’s ‘Green Meter’ is a digital tool that helps customers to understand the predicted CO2 emissions of electricity supply at any given time, so they can be conscious of their electricity emissions. It works like a fire danger sign, providing an easy visualisation on the app or website, so customers can take control of their power usage and help minimise their environmental impact.