Electric Kiwi
Company Information
Name
Electric Kiwi
Address
PO Box 106165, Auckland 1143
Phone
n/a
Email
info@electrickiwi.co.nz
Website
https://www.electrickiwi.co.nz
Terms and Conditions
https://www.electrickiwi.co.nz/terms-and-conditions
Consumption Data
Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email info@electrickiwi.co.nz
General Information

Electric Kiwi lets you nominate an hour of free power each day during off-peak times (9am to 5pm and 9pm to 7am). You can change your hour-of-power as often as you like. It guarantees you’ll save in your first year compared with your previous retailer or it will credit you the remainder. Customer service is via email and live chat. There’s no call centre to ring up, but you can request a callback. Available throughout New Zealand as long as you have a smart meter. No fixed-term contracts or break fees.

In 2018, Electric Kiwi was awarded a Consumer NZ People's Choice award for energy retailers.

Products

Electricity only.

Billing Options

Payment options:

  • Direct debit and credit card
  • Customers can pay bills weekly, fortnightly, monthly, or in advance with the Stay Ahead option. On the Stay Ahead 200 plan customers accounts are automatically topped up $200 when their balance reaches $0
  • Instalment payments
  • Prepaid

Bill types:

  • Email
  • Web
Rewards
Complaints

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Green Initiatives