Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
Choose to request either:
The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Electric Kiwi lets you nominate an hour of free power each day during off-peak times (9am to 5pm and 9pm to 7am). You can change your hour-of-power as often as you like. It guarantees you’ll save in your first year compared with your previous retailer or it will credit you the remainder. Customer service is via email and live chat. There’s no call centre to ring up, but you can request a callback. Available throughout New Zealand as long as you have a smart meter. No fixed-term contracts or break fees.
In 2018, Electric Kiwi was awarded a Consumer NZ People's Choice award for energy retailers.
Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.