Address:PO Box 106 888, Auckland 1010
Phone:0800 845 000
Email:[email protected]
Terms and conditions

Ecotricity is New Zealand’s first and only Toitū climate positive certified and 100% renewable electricity provider. Climate positive certified means Ecotricity measures the carbon footprint of its entire value chain and reduces these emissions by setting and achieving science-aligned reduction targets. Ecotricity then offsets remaining emissions at 125% to go beyond neutrality, and contributes a further 75% of its carbon footprint by supporting local environmental and social projects.

Unlike many other retailers, Ecotricity offers contracts with a 3-year energy price freeze.

Offers buy back power from grid-tied solar PV systems.

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.

Electricity only. 

Payment options:

  • Monthly
  • Direct debit
  • Online payment

Bill types:

  • Paper
  • Email
  • Web

Ecotricity only contracts with hydro, wind and solar generation and is New Zealand's only provider of Climate Positive Certified electricity.


Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

  • a summarised report - the consumption data recorded on each of your bills, or
  • a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email [email protected]
Phone 0800 845 000