Contact Energy
| Name: | Contact Energy |
| Address: | PO Box 624, Wellington |
| Phone: | 0800 809 000 |
| Email: | [email protected] |
| Website: | https://www.contact.co.nz/residential |
| Terms and conditions | https://contact.co.nz/personal/legal/terms-and-conditions |
Contact Energy is one of New Zealand’s largest energy retailers and generators, supplying electricity, natural gas, broadband, mobile and LPG to over 600,000 customers across the country.
Contact Energy generates electricity from a diverse portfolio of renewable and thermal sources, including hydroelectric, geothermal and thermal power stations. Its hydro and geothermal assets play a major role in supporting New Zealand’s shift towards a lower carbon energy future.
Contact Energy also supports customers with solar panels, through a solar buy-back programme, allowing households with grid-tied solar PV systems to sell excess electricity back to the grid.
Contact Energy is listed on the NZX and ASX.
Contact Energy offers a range of flexible plans designed to suit different household needs. It also offers dual fuel options for both piped and bottled gas users, along with bundles for mobile and broadband. The company focuses on providing reliable service, renewable energy options and has a commitment to sustainability.
You will need a smart meter to sign up for certain services, such as solar buyback.
For more information, see the Contact Energy website.
- Some plans have discounts for dual fuel and bundling utilities.
- Free power 9pm to midnight, or 9am to 5pm on weekends on selected plans.
- Electricity
- Gas – both reticulated (piped natural gas) and bottled gas (LPG)
- Broadband and mobile.
Contact Energy has a home generation buy-back rate of 8c per kWh on selected residential plans. More details can be found on Contact's solar power cost and price offer webpage.
Payment options
- Direct debit (Set up automatic payments directly from your bank account. Your bill amount is automatically deducted on the due date.)
- Credit/debit card (Some card payments may incur a small fee.)
- Internet banking
- In person at NZ Post
- Phone payment
- Contact mobile app
- Smooth pay (Pay a regular set amount each time, with regular checks to ensure the amount being paid aligns with your energy use.)
- Alternative payment arrangements. If you're having trouble paying, you can discuss payment plan options with Contact to spread the cost over time.
- Contact Prepay – customers can choose to pay for their power upfront.
Billing
Contact offers several ways to access billing information:
- Online
- Contact mobile app
- Paper bills (you may be charged a small fee for paper billing).
Phone: 0800 224 424 (open Monday to Friday 7am–6pm)
Email: [email protected]
Complaints
If you have a customer complaint, contact Contact Energy as soon as possible by:
- email ([email protected])
- phone (0800 80 9000 for residential customers)
- post (Contact Energy Limited, PO Box 624, Wellington 6140).
If your complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.
Vulnerable and medically dependent customers
Electricity retailers are required to meet mandatory consumer care standards. Learn more at the Electricty Authority's Consumer Care Obligations webpage.
If you have been verified as medically dependent, Contact Energy will not disconnect your power supply for unpaid bills
If you are vulnerable and you are struggling to pay your bills, talk to Contact Energy’s customer service team about payment options.
For more information, see Contact Energy’s consumer care policy.
On the Contact app, you can see short term usage, as well as data of your electricity consumption for up to 15 months. You can also see this information if you log in on the website.
Request up to the last 24 months of your electricity consumption data (that is, the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
Choose to request either:
- a summarised report - the consumption data recorded on each of your bills or
- a detailed report - the consumption data in its most detailed format
The amount of data provided will depend on the period you are requesting for, the type of meter and how often the meter was read, for example, if you have a smart meter, your data may include 15-minute-interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Email: [email protected]
Phone: 0800 809 000
Contact Energy generates around 90% of its electricity from renewable sources.
Contact Energy is a sponsor, supporter and partner of multiple charities and community organisations, such as Women’s Refuge and Taranaki Kiwi Trust.