2degrees

2degrees is a leading full-service telecommunications provider, committed to fighting for fair for Kiwis and Kiwi businesses. 2degrees provides broadband, mobile, and electricity services to more than two million customers. Since its launch, 2degrees has been on a mission to disrupt the market, standing up for fairness and flexibility in an industry that needed change.

With mobile and internet coverage across NZ, and a nationwide retail network, 2degrees keeps Kiwis connected wherever they live and work.

2degrees is backed by award-winning customer service, and delivers innovative solutions, allowing customers to choose the connectivity options that suit them best.

10% off your monthly Power bill plus additional $10 off your Broadband bill monthly when you bundle your electricity with an eligible 2degrees broadband plan

2degrees offers:

• Electricity
• Broadband
• Mobile

It does not offer gas.

Electricity is currently not offered as a standalone product, i.e. it needs to be bundled with broadband.

• Direct debit
• Credit/Debit card payment (surcharge applies)
• Bank transfer/Internet banking/Automatic payment
• Online EFTPOS

Available support channels include:

• Phone support
• Email support
• Online help centre
• Website and mobile app account management
• In-store assistance

Vulnerable and medically dependent customers

Electricity retailers are required to meet mandatory consumer care standards. Learn more at the Electricty Authority's Consumer Care Obligations webpage. 

If you have been verified as medically dependent, 2degrees will not disconnect your power supply for unpaid bills 

If you are vulnerable and you are struggling to pay your bills, talk to 2degrees' customer service team about payment options. 

For more information, see 2degrees' consumer care policy.  

2degrees provides customers with online account management tools through its website and mobile app.

The availability of electricity usage information can depend on the customer's metering arrangement. Customers should check directly with 2degrees for details on the usage data and account information available to them.

2degrees reports on a range of environmental and community programmes through its annual Community Impact Report. These initiatives include emissions reduction targets, renewable energy and energy efficiency projects, e-waste and device recycling programmes, employee volunteering, digital literacy initiatives, and support for education and community partnerships.