What to do if you have a problem with your power company.
The Electricity and Gas Complaints Commissioner Scheme (EGCC) is a free service that deals with complaints from consumers about electricity and gas retail and line companies.
The Commissioner can only deal with complaints about companies that belong to the scheme (all gas and electricity retailers must belong to the scheme.) For a list of member companies visit www.egcomplaints.co.nz/members
The current Commissioner is Judi Jones, a Wellington-based lawyer and former chairperson of the board of Consumer NZ.
There are a number of steps you must take before you make a complaint to the Commissioner:
To make a complaint, contact the Commissioner by: