Customer Service Ratings

We surveyed members of consumer.org.nz during June 2011. We asked them about the overall performance of their energy provider, any problems they'd experienced and whether they had changed suppliers in the previous 12 months. Over 11,000 of our members took part in the survey.
 
If a provider is listed as "not rated" in Powerswitch, it means:

• It is a new provider and so did not appear in the survey results, or
• We did not receive enough responses about the provider.

Survey results

The survey results shown are the percentage of respondents who rated their energy provider's performance as "good" or "very good".

The tables below summarise the results.

Guide to the tables

Supplier
Lists those for which we received more than 30 responses. The number of responses is shown in brackets. A = Contact has owned Rockgas since 2007.

Satisfied
Shows the percentage of respondents who rated the supplier’s performance as “good” or “very good”.

Average is the percentage of all respondents who rated their supplier’s performance as “good” or “very good”.

For more information, see the full survey results.